We are currently seeking a highly skilled IT consultant with the drive and determination to help us support our client base. This position reports to the IT director. We are looking for an individual who is a problem solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you. Our senior consultants are responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to remediate issues within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.

Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements is required. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

Minimum skills required:
• Minimum 5 years experience in IT consulting
• Microsoft Certified Professional status
• Must have excellent knowledge of Microsoft software and technologies
• Must have excellent knowledge of MacOS and Apple OSX Server
• Must have excellent Linux skills
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detail orientated, dependable and flexible
• Experience with Dell, Symantec, Sonicwall, Kaseya, and Connectwise technologies a plus
• Valid driver's license and proof of insurance
• Background check required
• Reliable transportation


This position entails:
• Troubleshooting user problems over the phone and with remote control technologies
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements


The successful candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver


We offer a comprehensive benefits package including group medical insurance, paid vacation, holidays, personal & sick leave. Compensation is commensurate with relevant experience.

Application Instructions

Please follow these instructions in order to apply for the position. Applications that do not follow this format and/or do not include all of the requested information will not be considered

1. Send an email to jobs@24hourtek.com with the subject “Senior IT Consultant”
2. Attach your resume to the email in Microsoft Word format.
3. Attach a cover letter to the email containing the following information.
-Summary of your qualifications for the job
-State number of years and type of experience with each of the following Operating Systems: (a) Windows 2003 Server (b) Mac OSX Server (c) Linux Servers
-List all certifications you have
-State how you plan to provide the highest level of customer service
-State your current employment status
-State your desired salary for this position
-State the date you are available to start if you are offered this position

Thank you. We appreciate your time and will consider all candidates with the appropriate experience. Please no recruiters.